Privacy Policy
Your privacy matters to us. This policy explains how SysEnerg collects, uses, and protects your personal information in plain language.
Last Updated: March 15, 2025
Introduction
SysEnerg operates from No. 109號, Fuxing Rd, Zhongshan District, Keelung City, Taiwan 20348. We specialize in user acceptance testing coordination and take your privacy seriously. This policy explains our practices in straightforward terms because we believe you should understand exactly how your information is handled.
We've organized this policy to answer your most important questions first. If you need clarification on anything, please contact us directly at contact@sysenrg.com.
Information We Collect
Information You Provide Directly
- Contact information when you reach out for consultation or services
- Project details you share during testing coordination discussions
- Communication preferences and feedback about our services
- Business information relevant to your testing requirements
Technical Information
Our website automatically collects basic technical data to ensure proper functionality. This includes your device type, browser information, and how you navigate our site. We use this data to improve your experience and troubleshoot any issues.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Contact Information | Service delivery and communication | Duration of business relationship + 3 years |
| Project Data | Testing coordination and quality assurance | Project completion + 2 years |
| Website Analytics | Site improvement and user experience | 24 months |
How We Use Your Information
We use your information primarily to deliver the testing coordination services you've requested. This means coordinating with your team, managing testing schedules, and ensuring quality outcomes for your projects.
Our Core Commitment
We never sell your information to third parties. Your data stays with us and is used solely to serve your business needs and improve our testing coordination services.
Your Rights and Control
Under Taiwan's Personal Data Protection Act and international privacy standards, you have specific rights regarding your personal information. We've made exercising these rights as straightforward as possible.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days in a readable format.
Update Information
Correct any inaccurate or outdated information we have on file. You can do this by contacting us directly.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements for business records.
Portable Data
Receive your data in a structured format that you can transfer to another service provider if needed.
Data Security Measures
We implement multiple layers of security to protect your information. Our approach combines industry-standard technical measures with strict internal procedures.
Technical Safeguards
- Encrypted data transmission using SSL/TLS protocols
- Secure server infrastructure with regular security updates
- Access controls limiting data exposure to authorized personnel only
- Regular backup procedures with encrypted storage
Operational Security
- Staff training on data protection and confidentiality requirements
- Clear protocols for handling sensitive project information
- Regular review and update of security procedures
- Incident response plan for any potential data security issues
Information Sharing
We share your information only when necessary to deliver our testing coordination services or when required by law. This typically involves coordinating with your internal teams and any third-party testing resources you've approved.
When We Share Information
- With your explicit consent for specific project requirements
- To comply with legal obligations or court orders
- With service providers who assist in delivering our services (under strict confidentiality agreements)
- In the unlikely event of a business merger or acquisition (with advance notice to you)
Data Retention
We keep your information only as long as necessary to provide our services and meet legal requirements. For most business relationships, this means retaining contact and project information for three years after project completion.
You can request earlier deletion of your data, though we may need to retain certain records to comply with Taiwan business regulations and tax requirements.
International Data Transfers
Our primary operations are based in Taiwan, and your data is processed locally whenever possible. If we need to transfer information internationally for specific project requirements, we ensure appropriate safeguards are in place and will inform you of such transfers.
Website Cookies and Tracking
Our website uses essential cookies to function properly and provide you with the best experience. We also use analytics tools to understand how visitors use our site, which helps us improve our services.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality, but won't prevent you from accessing our core information or contacting us.
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur in our business practices. When we make material changes, we'll notify existing clients directly and post the updated policy on our website with a clear indication of what has changed.
Legal Compliance
This privacy policy complies with Taiwan's Personal Data Protection Act and incorporates principles from international privacy frameworks. We regularly review our practices to ensure ongoing compliance with applicable privacy laws.
Privacy Questions or Concerns?
We're here to help you understand how your information is handled. Contact our team directly with any privacy-related questions.